Glengary leads tie the Knowland READERS™ service together and ensure new bookings by you and your sales managers. Much more than your typical telephone verified contact reports (see below), members of our team are tasked with speaking to the actual planner who set up an event in question. Some of the standard questions asked of planners include: Where there any complaints or issues? What did you pay in a room rate? When is your next event? Or what are you looking for in a hotel for your next event?

These researchers are specially trained in working with meeting planners, not only getting the correct person on the phone (often a trying and time consuming process) but - more importantly - in finding out what an organization's particular needs are and how hoteliers can meet them.

Once the work is completed, the Knowland™ staff member fills in the pertinent information, including a detailed description of his phone call with the planner and notes on the activity required to find the planner in question. All of this information is then packaged into a Glengary lead and sent to you and your team in real time - literally seconds after she hangs up with the planner!