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| Lead Generation |
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| Qualified Lead Generation Service |  | w/Fee |  |
| Campaigns with scheduled calling times | | | |
| Upload pre-assigned leads from spreadsheets, csv files or other sources | | | |
| Readerboard data from your comp set | | w/Fee | |
| Targeted leads suggested based on holes in your calendar | | | |
| Assign leads to multiple sales managers based on areas of responsibility (LNR, Group, etc…) | | | |
| Group rating technology available | | | |
Insight built right into Target Net
- Star rating on every group lead based on past meeting activity
- Search events based on rating indicators
- Request EBC support with sales appointments
- Request EBC support to book groups
- See similar groups to assigned leads
- See past meeting activity of all groups
- Bring up 360 degree analysis on all groups
- Over 270,000 groups in the database
- Over 70,000 contact in the database
- Contacts data is verified by over 100 Knowland researchers who work around the clock
- One step account migration into Target Net (no re-entry of information)
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| Suggest sales leads based on groups | | | |
| Track call activity, close rates, number of calls made, number of opportunities configured, number of meeting specs entered based on campaigns | | | |
Preconfigured sales campaigns
- Shift Share Crushing (Contact all the groups who have met in your comp set)
- Bringing home the business (Contact groups who have been at your hotel in the past)
- Filling the holes (Suggest groups to fill holes in your calendar)
- Lets get smerfy (Smerf events)
- Filler up! (Large events)
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| Set up and measure ROI your own custom sales campaigns | | | |
| Client Management |
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| Quickly search assigned accounts | | | |
| Sync contact and meeting activity information with daily research done by over 200 Knowland staff members | | | |
| Quickly view star ratings on groups | | | |
See 360 degree analysis on groups:
- Business you won
- Business you competed for and lost
- Who you lost the business to
- Business you didn’t compete for and didn’t even know existed!
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| Track opportunities prior to the RFP stage (when its already too late) | | (Meeting Profile) | |
Quickly, and with limited typing, track communications records of your sales managers
- Track multiple communication types
- Track results of communications such as 'scheduled follow up', 'schedule site visit', and more
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| Automatically schedule next steps on all communications histories so no prospect slips through the cracks | | | |
| Get access to data on contacts, phones, addresses, and divisions for over 270,000 organizations who are responsible for over 1.8 million events | | | |
| Bookings Management |
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| Easily configure room block/group room allocation | | | |
| Set up and manage functions in one screen including F&B | | | |
| Enter and track concessions | | | |
| Configure preferred and up to 2 alternate dates for events | | | |
| Room designer included to diagram functions | | w/Fee | |
| Robust, simple menu management | | | |
| Robust, simple audio visual equipment management | | | |
| Set prices for functions for room rental fee, menu items, equipment rental | | | |
| Quickly update room group room pickup in multiple locations | | | |
| Robust document management tools | | | |
| Email tracking tools | | | |
| Quickly and easily set up email templates | | | |
| Quickly and easily create document templates from existing documents | | | |
Quickly and easily create new document templates for:
- Proposals
- Contracts
- BEOs
- Resumes
- Banquet Checks
- Merge documents
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Configure user permission so internal departments outside of sales can automatically receive:
- BEOs with F&B
- BEOs without F&B
- Resumes
- Detail events
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| Allow limited access to detail functions (Banquets, Culinary, etc…) | | | |
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| Twitter Integration | | | |
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| Reporting |
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| Export all reports to mulitple formats (PDF, Excel, CSV, etc…) | | | |
| Configure automatic emailing of all reports on an individual basis | | | |
| Experienced custom report writing available by Knowland Team | | | |
| Over 35 Standard Reports included | | | |
| Calendar |
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| View entire team activity on one screen via Notifications | | | |
| User-selected Emailed alerts when selected events transpire | | | |
| Multiple and familiar views (Monthly, Weekly and Daily) | | | |
| View the calendar for a single user or entire team | | | |
| View calendars for different properties with a click of a mouse | | | |
| View Communications and Bookings separately or combined on each calendar view | | | |
| Synchronize calendar with MS Outlook | | | |
| Other Features |
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| Forecast group room counts based on industry sement for entire year | | | |
| Forecast group room counts based on sales manager for entire year | | | |
| Secure software as a service model hosted in super secure Peer1 data centers. | | | |
| Saas 70 certified data center | | | |
| Storage Area Network backups | | | |
Peer 1 Data Center with:
- 10GB / OC192 network architecture
- 100% network uptime SLA
- Zero packet loss on PEER 1’s internal network
- Four Tier 1 upstream providers
- Minimal latency and no single point of failure
- Peering with over 500 networks around the world
- Regulated climate
- Uniterrupted power systems including on-site diesel powered generators and centralized UPS
- State of the art security including:
- Monitored CC TV 24/7/365
- On-site security personnel
- Military grade pass card access
- Biometric hand-scan units
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| Same data center as YouTube | | | |
| Each client receives its own database | | | |
| Dedicated database servers available | | | |
| Powerful multi-processor database, application, web and mail servers utilized | | | |
| 24/7/365 uptime guarantees | | | |
| No maintenance contracts | | | |
| No upgrade fees | | | |
| You always have the lastest version | | | |
| No managing across multiple versions for different properties | | | |
Browser based solution
- True Software as a Service Model
- Access data from any PC, Mac, iPhone, Blackberry
- Access data on the road, at home, in hotel, from any department
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| No hardware required | | | |
| No network administration tasks associated with Target Net | | | |
| No citrix or other third party access solutions required for distributed environments | | | |
| Robust user administration | | | |
| Add/remove users simply | | | |
| Configure detailed permission levels for all users | | | |
| Configure default settings for each section based on user preferences | | | |
| Configure portal access for all hotel departments quickly and easily with default settings | | | |
| Allow navigation menu management | | | |
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